SwishX is an AI-native distribution intelligence platform built for pharma and medical equipment teams. It digitizes the downstream network after dispatch—connecting distributors, stockists, retailers and field teams to live data, actionable insights, and workflow automation.

SwishX is designed for business leadership, channel sales, trade marketing, finance/ops, analytics teams, distributors/stockists/retailers, and field reps—each with role-based experiences on the same underlying truth.

Typical outcomes include higher offtake, improved market coverage, measurable promo ROI, stronger distributor performance (basket size and fill rates), faster cash cycles via embedded credit, and higher field productivity.

SwishX focuses on the downstream value chain after manufacturing—where invoices, orders, stock movement, schemes, credit cycles, and field execution determine sell-out and cash.

ERPs are systems of record for internal operations. SwishX is designed for downstream reality—capturing and reconciling secondary sales, partner behavior, and field execution, then driving actions (programs, ordering, credit) to improve outcomes.

CRMs track field activity. SwishX combines live downstream truth + activation + ordering + finance workflows, and ties them to measurable commercial outcomes.

Capture turns invoices, stock statements, and downstream documents into structured data using agentic extraction and validations—so secondary visibility is continuously updated, not compiled monthly.

Insight provides role-based dashboards and alerts across micromarkets, brands and SKUs. It surfaces whitespace, risks, and next-best actions.

Activate supports targeted schemes, loyalty and communications. Programs can be segmented by geography, outlet type, behavior and performance, with measurement of incremental lift and ROI.

Order provides branded B2B storefronts and ordering workflows for channel partners with ERP-safe posting and status tracking—so no order is lost and fill rates improve.

Finance orchestrates credit journeys, claims/returns workflows, and policy guardrails—helping increase order size while controlling risk and leakage.

Workflow Studio is a visual builder for downstream approvals, actions, and SLAs—so your teams can automate what's repeatable and keep humans in the loop where judgment is required.

Yes. SwishX supports dashboards, scheduled reports, and data access methods (APIs/ connectors) depending on deployment and permissions.

pAI is SwishX's mascot-led pharma AI agentic copilot. It helps teams search internal knowledge, query downstream data, and propose or trigger workflows—within permissions, policies, and approvals.

pAI is enterprise-context aware: it connects to your systems and documents, respects role permissions, can show sources/citations, and can initiate workflows—not just answer questions.

pAI can propose and, where configured, trigger actions through Workflow Studio with approvals and guardrails. Many customers choose a "human approval required" mode for sensitive actions.

pAI reduces manual effort and accelerates analysis. It does not replace accountability—business owners remain responsible for decisions and approvals.

By default, SwishX does not use a Customer's platform data to train generalized models for other customers. Any optional training/evaluation using Customer data will be governed by contract and configuration.

SwishX can integrate with ERPs, CRMs, identity providers, data warehouses/lakes, and pharma-specific systems. Integrations are typically delivered via APIs, file exchange, or iPaaS tools depending on the system.

Yes. Many customers connect Microsoft 365 tools for identity (SSO), document access, and collaboration workflows as part of enterprise deployments.

SwishX can integrate with homegrown ERPs used by pharma distributors and manufacturers, subject to available APIs or data exchange mechanisms. Integration scope is confirmed during solutioning.

SwishX maintains a security and privacy program aligned to SOC 2 controls, ISO/IEC 27001 practices, and GDPR requirements. Specific attestations or certificates can be shared with customers under NDA where applicable.

Yes. SwishX uses encryption in transit (TLS) and encryption at rest for stored data and backups.

SwishX supports role-based access controls, least privilege, audit logging, and can support SSO and MFA depending on deployment.

Hosting and data residency options depend on the chosen deployment and contractual terms. The typical model uses reputable cloud infrastructure and regional hosting where required.

For website and marketing operations, SwishX may use tools such as Google Analytics and HubSpot. For outbound communications, SwishX may use platforms such as Lemlist or Apollo.io. Customers can request details of subprocessors and controls.

SwishX follows an incident response process with defined severity levels, escalation, containment, remediation, and post-incident reviews for major incidents.

Deployments typically run in phases. Phase 1 establishes data capture and visibility. Phase 2 activates programs and ordering. Phase 3 expands integrations, automation, and advanced analytics. Timelines depend on scope and partner readiness.

SwishX provides partner apps/dashboards, onboarding workflows, and field implementation services. Adoption is tracked via usage and data-quality dashboards.

Yes. SwishX offers GTM & strategy consulting, channel rewards operations, and field implementation to drive adoption and measurable outcomes.

A typical SLA targets 99.5% monthly uptime (excluding scheduled maintenance and certain exceptions). Customer-specific terms may vary by order form.

Where contracted, service credits may apply when monthly availability falls below the target, subject to caps and terms specified in the order form.

Response and resolution targets depend on severity (P1-P4). Critical issues typically receive response within hours and expedited remediation under the SLA.

Pricing typically depends on scope (modules), number of users/participants, regions, and services required. Final pricing is provided via a commercial proposal and order form.

Yes. Many customers start with a structured pilot in selected regions or business units with clearly defined KPIs and a weekly operating cadence.

Customers own Customer Data. SwishX processes Customer Data to provide and secure the Services under the applicable agreement.